Service 1: Weld Schedules
Book a dedicated virtual session with the WSI engineering team to optimize your welding operations. Whether you are looking to diagnose consistent issues with an existing weld schedule or need to establish entirely new weld schedules for a newly deployed welder or a novel application, our experts are here to assist.
When to Choose This Option:
- You are experiencing inconsistent weld quality and suspect your schedule settings are off.
- You are setting up a new resistance welder and need a baseline schedule setup.
- You are running a new material or part application and need expert parameters established.
Weld Schedule Support Pricing: We charge $100/ 30 minutes. WSI will ask for a credit card number in advance and put a $200 hold on your card. When the virtual service call is completed, the account will be settled up. Any parts needed can be purchased at a discounted rate.
Service 2: Welder Troubleshooting
Encountering equipment downtime or unexpected machine behavior? Connect remotely with a WSI technician to systematically diagnose and resolve hardware, software, or utility issues on your resistance welding equipment.
When to Choose This Option:
- You are facing physical machine issues (cylinder problems, air pressure drops, water cooling system constraints).
- Your machine is experiencing control system errors or unmapped control settings.
- You are stuck in an unknown “No Weld” scenario or are experiencing sudden, severely degraded weld quality.
Welder Troubleshooting Support Pricing: We charge $100/ 30 minutes. WSI will ask for a credit card number in advance and put a $200 hold on your card. When the virtual service call is completed, the account will be settled up. Any parts needed can be purchased at a discounted rate.
Service 3: Electrode & Consumables Consultation
Ensure your equipment is paired with the precise components required for a perfect weld. Schedule a complimentary consultation with our inside sales team to review your exact application requirements, walk through part drawings, and identify the ideal electrodes and consumables for your production line.
When to Choose This Option:
- You need help selecting or sourcing the right electrodes for a specific manufacturing application.
- You want WSI to review your part drawings to recommend specialized or custom consumable configurations.
- You want to discuss a bulk or recurring consumables order with our sales specialists.
- You want to make sure your current parts are the best and most cost-effective choices.
Electrode & Consumables Consultation Support Pricing: We charge $100/ 30 minutes. WSI will ask for a credit card number in advance and put a $200 hold on your card. When the virtual service call is completed, the account will be settled up. Any parts needed can be purchased at a discounted rate.
Service 4: Application Engineering
Planning for future production or looking to scale your current output? Partner with our Application Engineering team for a complimentary initial strategy session. We will evaluate your production goals and guide you on the ideal welding equipment, custom tooling, or automation integrations required to achieve faster, high-efficiency welding capabilities.
When to Choose This Option:
- You are looking to buy a welder and want expert guidance on the right tool for the job.
- You are trying to determine what specific type of resistance welding equipment is required for an upcoming project.
- You want to explore automation, advanced robotics, or specialized tooling to accelerate your production cycles.
Application Engineering Support Pricing: We charge $100/ 30 minutes. WSI will ask for a credit card number in advance and put a $200 hold on your card. When the virtual service call is completed, the account will be settled up. Any parts needed can be purchased at a discounted rate.
Service 5: Complimentary Welder Purchase Integration & Training
Congratulations on your new WSI welder purchase!
To make your onboarding smooth and maximize your equipment investment, your purchase includes a complimentary 1-hour virtual consultation with our technical team. Use this time for operator training, system walk-throughs, or fine-tuning your initial setup.
When to Choose This Option:
- You recently purchased a qualifying WSI welder and are within your first year of ownership.
- You want to train new operators on the specific features and safety controls of your WSI equipment
