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Virtual Service Call | Weld Systems Integrators
PAID SERVICESFREE SERVICESNEW WELDER SETUP ASSISTANCE

CATEGORY: SUPPORT

“Help, my welder doesn’t work!”

Service 1: Weld Schedule Development

Use this service when your welder is running, but you are not making a quality part. Possible indicators are lots of sparks, welded parts falling apart, or parts not even sticking together

Service 2: Welder Service / Repair

Use this service when your welder is not running. Possible indicators are error codes on your weld control, weld tips not opening or closing, welder overheating or leaking, or if your welder is not operating correctly.

Service 3: Weld Control Installation

Use this service when you are installing or hooking up a new weld control. We cannot advise on local electrical code – this service is meant to assist with signal wiring and cable connection.

Service 4: Soft-Touch Installation

Use this service for assistance installing or hooking up a Soft-Touch Pinch Point Safety System. We cannot advise on local electrical code – this service is meant to assist with signal wiring and cable connection.

Pricing: We charge $100/ 30 minutes. WSI will ask for a credit card number in advance and put a $200 hold on your card. When the virtual service call is completed, the account will be settled up. Any parts needed can be purchased at a discounted rate.

CATEGORY: ORDERING

“Help, I need a welder or parts for my welder!”

Service 1: Welder Purchasing

Use this service if you need a new welder. Tell us the type and thickness of material you want to weld, the number of welds, and the annual quantities, and our Application Engineers can create a custom-tailored solution with our library of standard and special welders.

Service 2: Electrode and Consumables Consultation

Use this service if you don’t know what electrodes you have on your machine, need more electrodes, want to create a special electrode, or have questions about electrode life.

Service 3: Upgrades and Accessories

Use this service if you’re looking to upgrade your existing welder to improve performance, retrofit for a new application or purchase accessories that will improve the quality of your weld, provide operator safety, and provide more cost-effective operations.

Pricing: FREE service from Weld Systems Integrators

CATEGORY: WELDER SETUP

“Help, I bought a welder from WSI, and we’re ready to set it up!”

Service 1: Complimentary Welder Purchase Integration & Training

Congratulations on your new WSI welder purchase!

Use this service if you recently purchased a welder from Weld Systems Integrators or one of our distributors, and you have it ready to start up on your floor.

Pricing: FREE service from Weld Systems Integrators

WSI Virtual Service Call Terms and Conditions

Weld Systems Integrators Virtual Support – Terms & Conditions

1. Scope of Service

Weld Systems Integrators Virtual Support provides remote technical assistance via phone, email, video conferencing, remote desktop connection (when applicable), and other digital communication platforms. Services may include troubleshooting, equipment diagnostics, programming assistance, operational guidance, maintenance recommendations, and technical consultation.

2. Service Availability

Support is provided during defined “SUPPORT” hours. Emergency, after-hours, weekend, and holiday support may be available at additional rates.

3. Customer Responsibilities

The customer agrees to:

  • Provide accurate information regarding equipment, controls, software versions, and operating conditions.
  • Ensure qualified personnel are present at the equipment during remote support sessions.
  • Maintain a safe work environment and follow all applicable safety procedures.
  • Provide reliable internet or communication access required for remote support.
  • Obtain all necessary permissions before establishing remote access to equipment or networks.

4. Safety

Remote technical support does not replace proper lockout/tagout procedures, machine safeguarding, or on-site safety practices. The customer is solely responsible for the safe operation of all equipment and for ensuring personnel comply with applicable safety regulations during troubleshooting or maintenance activities.

5. Remote Access

When remote access is required, the customer must provide secure access to the equipment or control system. The customer is responsible for all cybersecurity measures protecting its network. Virtual Support personnel will access only systems authorized by the customer.

6. Response Times

Response times are based on technician availability, service level agreements (SLAs), and the complexity of the issue. Response times are estimates and are not guaranteed unless specifically stated in a written agreement.

7. Fees and Billing

Upfront Payment Required: WSI will ask for a credit card number in advance, and we’ll put a $200 hold on your card. When we’re done, the account will be settled.

Support services may be billed:

  • Per incident
  • Hourly (with applicable minimum charges)

Travel expenses are not applicable unless on-site service is requested separately.

8. Limitations of Remote Support

While every reasonable effort will be made to resolve issues remotely, some problems may require on-siteservice, replacement parts, or additional engineering support. Virtual Support cannot guarantee resolution of every issue without physical inspection.

9. Warranty Disclaimer

Technical recommendations are based on the information available during the support session. No warranty is expressed or implied regarding system performance, production output, or equipment reliability following implementation of recommendations.

10. Limitation of Liability

Industrial Virtual Support shall not be liable for production losses, downtime, lost profits, incidental damages, consequential damages, data loss, equipment damage, or personal injury arising from the use of remote support services. The customer’s sole remedy is limited to the fees paid for the specific support session giving rise to the claim.

11. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information, drawings, software, production methods, and business information disclosed during support activities.

12. Intellectual Property

All documentation, software modifications, programming techniques, training materials, and technical recommendations developed during support remain the intellectual property of the service provider unless otherwise agreed in writing.

13. Service Records

Support sessions may be documented for quality assurance, service history, and future technical reference.3

14. Cancellation

Scheduled remote support appointments may be canceled without charge if notice is provided at least 24hours in advance. Missed appointments or late cancellations may be subject to a cancellation fee.

15. Governing Law

These Terms & Conditions shall be governed by the laws of the state in which the service provider is located unless otherwise agreed in writing.

16. Acceptance

Requesting or utilizing WSI Virtual Support constitutes acceptance of these terms & conditions.

17. Service Guarantee

At Weld Systems Integrators, we stand behind our technical expertise. If our team is unable to successfully diagnose your resistance welding issue or provide a clear, actionable path forward during your virtual appointment, your session fee will be fully refunded.

18. Parts

If there are any parts that are needed to purchase, we’ll do that at a discounted rate.